Frasers Aerospace Customer Reviews.
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Very good Customer Service, your prompt and fast response . You made a fantasitc job all the time. The technical advice was excellent and all the products exceeded my expectations. Many thanks.
Many thanks for your valued review Tomas, we are always glad to help!
Great customer service, fast and very helpful with all my requests. Mercedes did a fantastic job assisting me at all times. Much appreciated! Many thanks!
A big thank you to Kevin, for sound advice on Nuvite - NuShine product suitability. A level of professionalism that others should strive to attain.
Could not have got a better service. They came back to me after I had phoned them with a prompt reply. Customer service to be proud of.
PERFECT customer service. Fast friendly and efficient!
I've just completed a project when I needed to source much online and the general experience was quite terrible. My experience with Frasers Aerospace on the other hand was amazing - if only all online transactions were as good! incredibly helpful with a fantastic level of communication. Much appreciated, many thanks!
I am quite a pernickity person who needed a small order. Kevin treated me as a valued customer, identified my requirement and made a very clear recommendation for a high quality, cost-competitive solution which fit my circumstances. I am an overseas customer. For my order, I ended up paying a lot for shipping. I note that in general when buying items internationally shipping costs appears to be almost arbitrary, depending upon supplier and shipper. I've bought items and shipped them internationally for peanuts, yet at other times incurred very high charges for a similar service. I really don't understand how the freight/shipping business works, so my comment really refers only to the outcome and how it appears to affect me. Your charges were by no means the worst I've seen, but perhaps this is an area you could improve for the benefit of customers ?
As an example, at around the same time that I placed my order from you, I bought some items from another UK supplier. The carton was the same size as yours - albeit lighter. In that case, as my order value exceeded $130, the shipping was free and the goods arrived in 4 days.
Just to let you know we finally got around to giving our Cessna a spring clean using your polish and glaze.
The results are fantastic. The polish was easy to use and the glaze gave the paint a really deep shine. It took my wife and I six hours to do the job.
It is by far the best aircraft polish we have ever used.
Thank you for all your advice and help. We will certainly be recommending it to all our flying friends. As a former Quality Director in an International electronics company when I congratulate you on your world class service I really mean it! I am very happy if you want to use any of this in publicity material.
My customer (VVIP Corporate) was AOG for some Nu-Shine, i googled the product and found your website. Sent an e-mail on Sunday afternoon and was amazed to receive a response from Kevin (based in Brentwood) he continued to answer 101 questions for me into Sunday evening! Most impressed, to hear from a UK company out of hours (in a non spare park capacity is almost unheard off!!) even a large number of Aircraft Spare Parts company's you cannot get a bean of information out of until normal office hours! Kevins service and response allowed me to set up our supply chain to the customer for the Monday. Many Thanks Kelly Stratton ( Ne Webb) Director Trade-Air Airline Support Ltd.
Technical advice I received was excellent. Product exceeded my expectations. Will use again and recommend. World class service!
Just to let you know my order arrived safely today
As I've just spent the last hour sending photos showing damage to an order of acrylic mirror glass I've just received I feel it only fair to complement Fraser Aerospace on the impeccable packaging and presentation and thank you for the free Nuvite goody bags ( Most impressive )
You could just send me a big box of those and I'd be happy lol
Thank you again